Captive Review Q&A: Runnymede Capital, Best Customer Service in Investment Management

Captive Review's Stephanie Tassone recently sat down with Andrew Wang, Senior Vice President at Runnymede. For two consecutive years, Runnymede Capital Management has been named the winner of Customer Service in Investment Management at the U.S. Captive Service Awards.

captivereview_cover_jan2014Judges’ comments: Taking out this award for the second year running, Runnymede is focused and committed to provide investment management services to its captives. The firm has established a reputation as providing knowledgeable and responsive customer service.

How do you feel about winning the customer service in investment management award?

We are honoured to receive this award for a second consecutive year, as it recognises so many people on our team. I believe it is a team effort to provide clients with top notch customer service, so we are delighted to be recognised.

Why do you think that Runnymede won this award for the second year?

For the past seven years, Runnymede has been committed to providing investment management services to captive insurance companies. Over that time we have dedicated significant time and effort to meeting the unique reporting needs of captive clients. For Risk Retention Groups (RRGs), we understand Schedule D reporting and can facilitate the preparation through customized reports.

Because captives outsource typical insurance company functions we understand the importance of service providers working collaboratively. For us, this means being as responsive and timely as possible. Our team takes pride in providing high quality work and excellent client service which include working closely not only with our clients but also with their captive managers, accountants and actuaries.

What is new in investment management in the captive space?

Today, all investors are challenged with zero interest rate policy. When one cannot find risk-free returns, conservative investors like captives are impacted the most, because there is a need to find yield to generate investment income without taking undue risk. The current environment is forcing investors to venture into riskier assets to generate income. Because captives can vary greatly from one to the next, there is not a one-sized-fits-all investment solution, so each captive needs to assess how much volatility it can stomach in regards to their investment returns. Customisation, risk analysis, generating income and asset protection are all important factors to captives that I believe play into Runnymede’s strengths.

Where do you envision investment management heading in the next 12 months?

I think that there is a paradigm shift taking place, a divergence and volatility in the pricing of currencies, interest rates, and financial markets due to debt in developed countries. With central banks and commercial banks also having high debt, in the “new normal”, good news is good news, but bad news is also considered good news. We advocate to be cautious in this bubble environment in 2014 and to be defensive and prepared for the possibility of negative surprises.

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For additional information about Runnymede or its investment management services for captive insurance companies, contact Andrew Wang.

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About the Author: Andrew Wang

Andrew Wang


Please remember that past performance may not be indicative of future results.  Different types of investments involve varying degrees of risk, and there can be no assurance that the future performance of any specific investment, investment strategy, or product (including the investments and/or investment strategies recommended or undertaken by Runnymede Capital Management, Inc.-"Runnymede"), or any non-investment related content, made reference to directly or indirectly in this blog will be profitable, equal any corresponding indicated historical performance level(s), be suitable for your portfolio or individual situation, or prove successful.  Due to various factors, including changing market conditions and/or applicable laws, the content may no longer be reflective of current opinions or positions.  Moreover, you should not assume that any discussion or information contained in this blog serves as the receipt of, or as a substitute for, personalized investment advice from Runnymede.  Please remember that if you are a Runnymede client, it remains your responsibility to advise Runnymede, in writing, if there are any changes in your personal/financial situation or investment objectives for the purpose of reviewing/evaluating/revising our previous recommendations and/or services, or if you would like to impose, add, or to modify any reasonable restrictions to our investment advisory services. To the extent that a reader has any questions regarding the applicability of any specific issue discussed above to his/her individual situation, he/she is encouraged to consult with the professional advisor of his/her choosing. Runnymede is neither a law firm nor a certified public accounting firm and no portion of the blog content should be construed as legal or accounting advice. A copy of the Runnymede's current written disclosure Brochure discussing our advisory services and fees is available for review upon request. Please Note: Runnymede does not make any representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party, whether linked to Runnymede's web site or blog or incorporated herein, and takes no responsibility for any such content. All such information is provided solely for convenience purposes only and all users thereof should be guided accordingly.

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